The app requires connection to data network or Wi-Fi. Please try the options below:

1. Please check if connection is working. If network is very poor, please try pressing the button (emergency or concierge) again.
2. Check whether you’re connected to a WIFI that has restriction (it can happen to some WIFI with restricted accesses). Switch to data and try again.
3. Try to close and reopen the app. Then try the concierge or emergency button again.

Please try to use a fresh QR code generated from the lead user under Profile > Family. This is because the original QR code might expire as part of security measures enforced by web services.

Similar to others apps, the Mobile Application will be automatically updated on your device. If not, please navigate to the appropriate store (App Store or Play Store), find Mobile Application and tap on the “update” button

No, you need to be connected to data or Wi-Fi to access to the app.

No, the Mobile Application is only available for mobile devices

Please check if you have enabled location sharing either generally or for the app specifically. Once done, please close the app and reopen the app and try pressing the emergency button again.

Important Data Protection

Notice
We prioritise your privacy and data protection. Aware24 does not continuously monitor or track your movements. Your GPS location is transmitted to us only when emergency button is activated.

Please email us at [email protected] if you face other technical issues which cannot be resolved after going through the FAQs.