Medical assistance companies work with insurance companies to provide crucial support for health emergencies, both locally and abroad. Key services include 24/7 emergency help, coordination of medical evacuations, access to a global network of healthcare providers, liaison with insurance for seamless claim handling, and expert navigation of local healthcare systems.
The services of medical assistance companies are initiated once contacted by insurance clients, starting a chain of coordination to reach patients.

Aware24 is an alliance of local medical assistance providers in Asia. We initially started by offering medical assistance to international insurance companies. Over time, we have expanded our services to include hotel risk assessments, travel concierge, and roadside assistance, aiming to address a broader range of our clients’ needs.
The recent introduction of our mobile app is a significant step on our ongoing effort to meet patient’s needs. It is designed to reduce waiting times substantially to provide immediate access to our call centres. Because when we save time—we save lives.

While health insurance is crucial for financial coverage and coordination of care, their response time in case of emergency is often very slow. When you are in need of immediate assistance—be it due to pain, an accident, or a health scare—waiting for approval or a call-back from your insurer isn’t just stressful, it can be critical.
The Aware24 mobile app is designed to bridge this gap by providing swift, on-the-spot access to medical assistance. We prioritize rapid response to ensure that during emergencies, you receive the care you need without the stress of long waiting times. With the Aware24 app, support is just a tap away, ensuring you get timely help and peace of mind.

Subscription to the Assistance – Aware24 app is currently available through corporate accounts only. For corporate subscription inquiries, please contact us at [email protected].

Hospitals typically accept Guarantees of Payment (GOP) exclusively from contracted providers, such as Aware24 or your health insurance company. There have been instances where patients, despite having valid insurance policies, had to wait up to 12 hours for their insurance to issue a GOP for an emergency surgery.
To circumvent such delays, Aware24 can issue a GOP directly to the hospital with the approval of your organization, facilitating immediate medical intervention without waiting for the insurance’s GOP. Should the insurance later deny coverage, the patient’s life would have been prioritized, and your organization can then settle the costs with us.

Aware24 has a strong local presence in the countries we serve. This allows you to directly interact with our local teams who possess an in-depth understanding of each country’s unique characteristics, from language and logistics to the healthcare landscape. Beyond this, we tap into our broad network of healthcare providers across Asia, ensuring that you are connected with competent medical specialists.

For detailed information on our pricing structure tailored to your organisation’s needs, please contact us at [email protected].

Only for the mobile application:
Aware24 team only has access to user’s general information such as contact details, country info and email.
Aware24 does not have access to your medical records. They are only available to Aware24 team when user pressed the Emergency button (available for 24 hours only). Your medical information are stored in your phone and in two secured clouds, encrypted end to end.

We comply with relevant data protection laws and regulations under GDPR (General Data Protection Regulation). These regulations set strict standards for the protection of health data.
All data transmitted between your device and our servers is encrypted using secure, industry-standard protocols. This encryption ensures that your information remains confidential and protected.