Who we are
aware24 is an assistance company created through a grouping of local independent assistance providers in Asia.
Each member was selected based on its range of on-the-ground capabilities and years of operating experience in its country.
Insurers, employers and assistance companies choose aware24 because their members can be served locally by a single experienced provider with 12 Asian offices.
Our partners benefit from easier contracting, consistent fees and service levels and more personalized assistance.
What we do
aware24 helps insurers, assistance providers and companies deliver on-the-ground support to their members, with direct assistance by local experts.
We provide a wide range of services, including:
✔️ 24/7 assistance services
✔️ Medical case management
✔️ Emergency evacuation & repatriation services
✔️ Guarantees of payment
✔️ Cost containment
✔️ Claims management & TPA services
✔️ Risk management consulting & audits
✔️ Travel assistance & concierge services
✔️ Roadside assistance services
✔️ Security assistance services
What we believe in
aware24 has been established on a set of common beliefs that we aim at promoting whenever we can:
Assistance requires empathy and mutual trust.
Patients and policyholders need to be placed at the center of our industry. This will be possible only if we re-establish direct communication between the provider and the end-user, and limit unnecessary operational layers.
Local expertise requires a physical presence in the country if we want to provide good and reliable assistance services.
Local hospitals & clinics have the capacity to handle more cases if we adequately guide them. We have the duty to help local providers grow.
Cost containment requires to work in partnership with local medical providers to go beyond the discount approach and implement a real cost control.