The Aware24 app is designed to be your essential partner, especially in urgent scenarios where time is of the essence and access to immediate, expert assistance can make all the difference. Here’s how the app stands out as a vital tool in your pocket:

In the critical moments of a medical emergency, every second counts. Our app eliminates the waiting time associated with traditional insurance call centres by offering direct, one-click access to emergency services.

Our dedicated support team is on standby 24/7, ensuring that you have constant access to assistance.

The Aware24 app extends its offerings beyond urgent medical assistance, providing a suite of concierge services designed to support your health and well-being. This includes facilitating medical referrals, answering inquiries about local healthcare systems, and other services based on the specific resources and options available in your current location

In summary, the Aware24 app serves as your gateway to rapid, expert-backed support and comprehensive services, designed to offer peace of mind and immediate assistance wherever and whenever you need it.

Yes, it does. Here’s how the app works to ensure you have seamless access to our services:

You can view the current list of covered countries during the registration process in the app. We are actively working to broaden our reach, so more countries will be added to this list as we grow.

One of the standout features of the Aware24 app is its multi-country access capability. This means that with a single subscription, you can enjoy consistent and seamless emergency services across all the countries we cover. For those who frequently travel within our service regions, you can manually change the country in the app’s settings. This ensures that you can access our emergency services without any hassle, no matter which covered country you are in.

As we expand our coverage, app users will be notified of new countries added to our network. This way, you’re always informed about where you can access our services.

In summary, the Aware24 app is designed to be your reliable travel companion, offering a wide range of services across an expanding network of countries in Asia. With the ability to adjust settings according to your travel plans, we ensure that you are never without support, no matter where your journey takes you.

We maintain an in-house team of medical professionals in some countries, while in others, we leverage a broad network of qualified medical professionals. This allows us to provide comprehensive and localized support for a diverse range of medical needs across different countries.

Yes, the Aware24 app is available for download on both iOS and Android platforms.

Navigate to the App Store (for iOS devices) or Play Store (for Android devices), then search the keyword ‘Aware24’. Look for the Mobile Application from Aware 24 and proceed with downloading and installing the app.

The current list includes English, French, Japanese, Lao and Thai languages. You will be able to select your preferred language under Profile > Language. We are currently expanding to more languages, so stay tuned. Please note that in most countries, our call centres are reachable in English and local language.

As of now, the Aware24 app provides coverage in Laos and Myanmar. We are expanding to all our alliance partners across Asia in the near future. Stay tuned for updates on our progress and new country additions!

With just one push of a button, we will be able to identify your location and have access to your details to start communicating with you to send the help needed. Please refer below to the list of services available:

a. Emergency medical evacuation
b. Coordination with insurance company and hospital

On top of emergency medical cases, we also offer other services under our Concierge button, such as “Medical referral”. You can ask us for appointment scheduling with medical specialists, prescription assistance to obtain necessary medications, finding pharmacies or guidance on navigating local healthcare system.